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Frequently Asked Questions

These are some of our most frequently asked questions.

Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us.

Managing Your Greater Zion Volunteer Hub Account

Managing Your Greater Zion Volunteer Hub Account

How do I reset my password?

If your email is connected to your account, you can go to and click the “Forgot password?” link. This will send you an email to the address connected to your Awardco account. Follow the link in the email to change your password.

I’ve been locked out of my account.

If you’ve been locked out of your account for too many failed attempts, you can reach out to Awardco’s Support Team to reset your login credentials. 

There are three ways to contact the Awardco support team:

  1. Chat – Contact Awardco support by clicking the blue “Chat” button in the bottom right corner of the webpage. The chatbot will attempt to solve the issue and will redirect you to a support representative if needed.
  2. Email – Create a support ticket automatically by emailing Be sure to include as much detail as you can, including your full name, that you are a part of the Greater Zion Volunteer Hub, and a detailed outline of the issue you’re experiencing. 
  3. Phone – You can contact the Awardco support team by phone at 800-320-0893

How do I delete my account?

We are happy to help if you decide to delete your greater Zion Volunteer Hub account. Submit your request using this form or call us at 435-986-3392.

Redeeming Points for Rewards

I lost my rewards card, now what?

Your rewards card is the only way to redeem your points and contains a unique QR code that cannot be replaced. Losing your rewards card means losing your points, so please keep track of it and redeem your points as soon as possible following your volunteer shift.

How do I redeem my points on the platform?

After logging into your Volunteer Hub account, you will see a tab on your homepage’s menu bar (right under the Volunteer Hub logo) called “Spend Points”. Click this tab to see what redemption options are available to you.

Can I combine points within my organization or with friends or family members?

Yes! You can combine and save points together with other volunteers. To do this simply redeem your pooled reward cards within a single Volunteer Hub account. This method is great for families volunteering with young children, non-profit groups volunteering together, and couples who’d like to combine their point redemption power.

Greater Zion reserves the right to investigate suspicious reward activity and audit accounts to ensure that the platform is being used correctly. Users may be notified of suspicious activity and if misuse is discovered, account access may be revoked. 

Can I buy more points?

It is not possible to buy additional points for use in the Greater Zion Volunteer Hub platform. Additionally, points cannot be exchanged for cash and do not carry monetary value outside the platform.

About the Greater Zion Volunteer Hub

What is Greater Zion?

The term Greater Zion refers to the area within Washington County, Utah, and is used to differentiate our community from the 30+ other Washington Counties that exist in the United States. From a broad perspective, utilization of the Greater Zion name helps unify the cities and businesses in this area under a cohesive umbrella similar to the term Wine Country in Northern California.

What is the Greater Zion Convention and Tourism Office?

The Greater Zion Convention and Tourism Office is a transient-room-tax-funded entity of Washington County, Utah. As the County’s official destination marketing organization, the Greater Zion Convention and Tourism Office works to maximize the revenue generated by visitors to create a superior experience for visitors and residents. In everything we do, we seek to Inspire Greater, Experience Greater, and Live Greater. Learn more about us at

How is the Greater Zion Volunteer Hub funded?

No local tax dollars are used to manage or maintain the Greater Zion Volunteer Hub. As a program managed by the Greater Zion Convention and Tourism Office, the Greater Zion Volunteer Hub is funded by visitor-generated tax funds and generous business sponsorships. 

About Tourism Tax Funds:

When visitors stay in local hotels they pay a transient room tax (TRT) of 4.25% on the total cost of the room. The hotel collects the tax and remits it to the state which then distributes the appropriate funds to Washington County. 

Strict guidelines regulate the use of TRT funds and all TRT spending must be approved by the Washington County Tourism Advisory Board. By law, at least 47% of the funds must be spent on establishing and promoting tourism. The County uses the remaining 53% of the TRT funds to help fund tourism-related trails and recreation venues such as the Dixie Convention Center and Tuacahn Fine Arts Center.

To date, the Greater Zion Convention and Tourism Office has invested over $25 million in local venues and infrastructure including funding for the Zion Corridor Trail, SR-18 projects, the Snake Hollow Bike Park, and more.